UnitedHealth Group Announces Support for Individuals Impacted by Cyberattack on Change Healthcare
UnitedHealth Group Provides Support and Updates on Cyberattack Impact
In a recent announcement, UnitedHealth Group (NYSE: UNH) has revealed its support for individuals concerned about their personal data in light of the ongoing investigation into the cyberattack on Change Healthcare. The company has also provided an update on the progress made in restoring Change Healthcare’s products and services.
Preliminary findings from the investigation have shown that files containing protected health information (PHI) or personally identifiable information (PII) have been compromised, potentially affecting a significant portion of the American population. However, there is no evidence of the exfiltration of sensitive materials such as doctors’ charts or full medical histories at this time.
Andrew Witty, the CEO of UnitedHealth Group, expressed the company’s commitment to assisting those impacted by the cyberattack, acknowledging the disruption and concern it has caused for consumers and providers.
As the data review process continues, it is expected to take several months before impacted individuals can be identified and notified. In the meantime, UnitedHealth Group is offering support and protections to those affected, including free credit monitoring and identity theft protections for two years through a dedicated call center.
While monitoring the internet and dark web for any further data breaches, the company has not observed any additional publication of PHI or PII beyond the initial screenshots posted by the threat actor. UnitedHealth Group is working closely with law enforcement and regulators to ensure appropriate notifications are made once more information is confirmed.
In addition to supporting individuals affected by the cyberattack, UnitedHealth Group is also assisting providers and customers with reporting obligations related to compromised data. The company has offered to handle notifications and administrative requirements on behalf of any impacted stakeholders.
On the restoration front, Change Healthcare has made significant progress in restoring services impacted by the cyberattack. Pharmacy services, medical claims processing, payment processing, and other essential services are gradually returning to normal levels, with the company prioritizing patient access to care and medication.
For the latest updates on service restoration and customer support, individuals are encouraged to visit the dedicated website provided by UnitedHealth Group. The company remains committed to helping those affected by the cyberattack and ensuring the timely restoration of services for all customers.
UnitedHealth Group’s mission is to help people live healthier lives and improve the health system for everyone through its Optum and UnitedHealthcare businesses. For more information, visit www.unitedhealthgroup.com.